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An Ombudsman is an advocate for residents of nursing homes and assisted living facilities who provides information on how to find a facility and how to get quality care. They are trained to resolve problems and can assist you with complaints. These matters are kept confidential unless you give the ombudsman permission to share your concerns.
The federal Older Americans Act requires every state to have an Ombudsman Program that addresses complaints and advocates for improvements in the long term care system. To find an ombudsman nearest you, contact your State Ombudsman office. Click on a state here to go directly to a state's ombudsman. Long-term Care Ombudsmen Program Reference Documents Key documents for understanding the Long-Term Care Ombudsman Programs and issues. National Association of State Long-term Care Ombudsman Programs (NASOP) A nonprofit organization formed in 1985, composed of state long-term care ombudsmen representing state programs created by the Older Americans Act. National Long Term Care Ombudsman Resource Center Resource Center provides support, technical assistance and training to the state Long Term Care Ombudsman Programs and their statewide networks of almost 600 regional (local) programs. |
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